Terms and Conditions

AmbassadorFlow (“AmbassadorFlow”, “we”, “us”, “our”) is the name under which GrowSocial LTD provides its software platform. GrowSocial LTD is a company established under the laws of Malta with its registered office at Level 5, Carolina Court, Giuseppe Cali Street, Ta’Xbiex XBX 1425, Malta, registered with the Malta Business Registry under number C 79065. In these Terms, “AmbassadorFlow” refers to GrowSocial LTD acting in that capacity unless the context requires the registered company name.

These Terms and Conditions (“Terms”, “Agreement”) govern your access to and use of the AmbassadorFlow platform, including the web applications at https://go.ambassadorflow.com and https://app.ambassadorflow.com, the Shopify embedded app, the WooCommerce plugin, Ambassador Center pages hosted for your brand, and any related services we make available (collectively, the “Platform”).

This Agreement is between you (“Client”, “you”, “your”) and AmbassadorFlow.

This Agreement applies only to our Platform and Software-as-a-Service products. It does not apply to separate consulting or professional services we may offer under a different contract.

By creating an account, installing our app or plugin, or otherwise using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you accept on behalf of a company or other legal entity, you represent that you have authority to bind that entity. You may not use the Platform if you do not agree.

When you use the Platform, you also agree to our Privacy Policy (including the cookies section therein), and our Data Processing Agreement where we process personal data on your behalf.

1. Definitions

The following terms have the meanings set out below (singular includes plural and vice versa):

• “AmbassadorFlow” means GrowSocial LTD when providing the Platform and related services under the AmbassadorFlow brand.
• “Platform” means the AmbassadorFlow software, dashboards, APIs, checkout and theme integrations, Ambassador Center pages, and related services accessible at go.ambassadorflow.com, app.ambassadorflow.com, and through our Shopify and WooCommerce integrations.
• “Client” or “User” means any person or legal entity that registers for, installs, or uses the Platform (paid or otherwise).
• “Ambassador Center” means the branded web experience we host for your referral, affiliate, or campaign programmes (for example pages where customers join a programme or view offers).
• “End Customer Data” means personal data relating to your customers, ambassadors, affiliates, creators, or other programme participants that we process on your instructions when you use the Platform.
• “Products” or “Modules” means optional or included functional areas of the Platform, including Customer Referrals, Affiliates, and Influencer Discovery & Campaigns, as described in Part III.
• “Influencer” means a social media user or content creator with a public audience (typically more than 1,000 followers), whether or not formally represented by an agency.
• “Influencer Marketing” or “IM” means marketing involving paid or unpaid endorsements, product placement, seeding, or creator campaigns.
• “USD” means United States Dollars.
• “EU”, “US”, “UK”, and “UN” mean the European Union, United States of America, United Kingdom, and United Nations respectively.
• “Intellectual Property Rights” or “IP Rights” means patents, copyrights, trademarks, trade secrets, designs, and other proprietary rights in the Platform and our materials.
• “Loss” means any financial or non-financial loss a party may suffer or claim to suffer from the actions or inactions of another party.
• “AI” means artificial intelligence and automated or machine-assisted systems.

2. Amendments

We may modify these Terms at any time by posting an updated version on ambassadorflow.com/terms. Material changes may also be notified through the Platform or by email where appropriate. It is your responsibility to review these Terms periodically. Continued use of the Platform after the effective date of a change constitutes acceptance of the revised Terms. If you do not agree to a change, you must stop using the Platform and cancel your subscription in accordance with Part II.

3. Acceptable and unacceptable use

3.1 Licence to use the Platform

Subject to these Terms and your selected plan, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Platform for your internal business purposes. You may not share account access with individuals or entities not directly associated with the brand or store you represent, except as expressly permitted (for example staff and agencies working on your behalf).

AmbassadorFlow is designed to help ecommerce and consumer brands run referral, ambassador, affiliate, and influencer marketing programmes. Example approved business types include physical consumer goods, entertainment, software, travel, food, automotive, furniture, insurance, and local businesses — provided your use complies with this section and applicable law.

3.2 Permission-only uses

You may not use the Platform for the following purposes without our prior written permission:

• Political campaigns or promotion of political parties or candidates
• Regulated goods or services where a licence is legally required and you do not hold one
• Personal, non-commercial use unrelated to a legitimate brand or store
• Online dating services
• Casino, sports betting, poker, and gambling
• Scientific or non-scientific research unrelated to your commercial programme
• Law enforcement or government surveillance
• Financial products and investments (except where expressly approved)
• Cryptocurrencies and crypto-related products or services

To request permission for any of these or adjacent purposes, contact [email protected].

3.3 Forbidden business types and products

You may not use the Platform for any activity that is illegal in the EU, US, UK, or in your jurisdiction, or for businesses we consider unethical, deceptive, or harmful, including but not limited to:

• Pornography, “OnlyFans”, escort, or similar adult services
• Personal dating or sexual purposes
• Spread of misinformation and propaganda
• Predatory or deceptive business practices (for example “payday loans”)
• Dangerous materials, ammunition, weapons, fireworks, and explosives
• Illegal drugs, harmful substances, drug paraphernalia, or marijuana/CBD/THC products where restricted
• Products intended for harmful or illegal use
• Counterfeit or illegally imported or exported goods
• Distribution of music, movies, software, or licensed materials without authorization
• Tobacco and nicotine products
• Timeshare sales
• Any business type we reasonably consider unethical, deceptive, or predatory towards consumers

3.4 Sanctioned countries, individuals, and entities

Use of the Platform for promotions or services linked, directly or indirectly, to jurisdictions we deem high risk or that are sanctioned by the US, EU, UK, or UN — including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions — or for restricted persons or entities listed on applicable sanctions lists (including OFAC, Denied Persons List, or Entity List), is prohibited.

3.5 Reverse engineering and misuse of data

You may not copy, modify, translate, or create derivative works from the Platform, nor attempt to discover source code through reverse engineering, decompiling, disassembling, scraping at scale, or similar means, nor assist others in doing so.

Without our prior written permission, you may not resell Platform access, publish, transfer, syndicate, or otherwise share Platform-generated data, influencer profiles, or analytics with third parties except as necessary to operate your own marketing programmes.

3.6 Account sharing and resale

You may share login access only with individuals working for the same company or authorised agency partners. You may not resell or sublicense Platform access under any circumstances.

3.7 Legal compliance and enforcement

You agree to comply with all applicable laws, including advertising, consumer protection, privacy, tax, and anti-spam rules. We may investigate reported violations and take action we deem appropriate, including suspending or terminating your account, withholding refunds, and reporting suspected illegal activity to authorities together with relevant account information.

If we reasonably believe you have violated these Terms, we may suspend or terminate your account without prior notice. You may not receive a refund of fees paid if termination results from your breach.

4. Your responsibilities

4.1 Lawful programmes and notices

You are responsible for configuring your programmes lawfully and for providing appropriate privacy notices and programme terms to your customers, ambassadors, affiliates, and creators. You determine programme rules (rewards, eligibility, payouts) unless we state otherwise in writing.

4.2 Controller and processor roles

For your account and billing data, AmbassadorFlow is typically the controller. For End Customer Data processed through referral, affiliate, or campaign features, you are the controller and AmbassadorFlow acts as your processor, as described in our Privacy Policy and Data Processing Agreement, which is incorporated into this Agreement by reference.

You must have a lawful basis to collect and share End Customer Data with us and must not instruct us to process data in violation of applicable privacy law.

4.3 Store and integration credentials

You are responsible for maintaining the security of your store accounts, API tokens, plugin credentials, and Platform passwords. You are responsible for activity under your account unless caused by our breach of these Terms. Notify us promptly of any unauthorised access.

4.4 Accurate registration information

You agree to provide accurate, current registration and billing information (including business name, address, VAT number where applicable, and contact details) and to keep it updated.

5. Platform functionality and changes

5.1. Platform features change over time. We do not guarantee that any particular feature will remain available or operate without interruption. The Platform relies on third-party services (including ecommerce platforms, email providers, and hosting); outages or policy changes by third parties may affect functionality.

5.2. We may change plan inclusions, usage limits, and pricing. Where required by applicable law or platform rules (for example Shopify Billing), we will provide notice as described in Part II.

5.3. We may add, modify, suspend, or discontinue features or Products with reasonable notice where practicable.

5.4. We are not liable for Loss arising from your use of the Platform or from features not operating as you expected, subject to Part IV and mandatory law.

6. Security and abuse

Attempts to attack, hack, illegally access, or overload (DDoS) the Platform or our systems are strictly forbidden and may be reported to law enforcement.

We may occasionally access your account to provide support, resolve billing issues, or maintain and improve the Platform.

Billing and installation differ depending on how you connect your store. The section that applies to you is determined by your integration path. If you use multiple integrations, each may be subject to the relevant subsection below.

7. Shopify integration (Part II.A)

This section applies when you install or use AmbassadorFlow through the Shopify App Store or Shopify admin.

7.1 Shopify relationship

Your use of Shopify is governed by Shopify’s own terms and policies. By installing our app, you also agree that Shopify may share store and account information with us as needed to provide the Platform. We access Shopify data only as described in our Privacy Policy and as permitted by Shopify’s API terms.

7.2 Shopify Billing

For Shopify merchants, subscription fees are charged exclusively through Shopify Billing (recurring app charges on your Shopify invoice). We do not use Stripe or direct card billing for Platform subscriptions sold through the Shopify App Store unless Shopify or applicable law expressly requires otherwise.

Charges recur according to the plan you select until you cancel through Shopify or the Platform billing settings. Shopify’s billing policies apply to payment processing, failed charges, and tax display on your Shopify invoice.

7.3 Uninstall and shop data

When you uninstall the app, Shopify may send us an uninstall notification. We will handle store and End Customer Data in accordance with our Privacy Policy, DPA, and mandatory Shopify GDPR webhooks (customers/data_request, customers/redact, shop/redact).

8. WooCommerce and other integrations (Part II.B)

This section applies when you connect a WooCommerce store or another supported platform outside the Shopify App Store billing flow.

8.1 Plugin and API access

Where available, you install our plugin or connect via authorised API credentials. You must keep subscription tokens and API keys confidential. Our WooCommerce integration communicates through our custom plugin REST API; you authorise the plugin to exchange configuration, order, and customer data needed to operate your programmes.

8.2 Stripe and direct billing

For non-Shopify subscriptions, Platform fees are billed through Stripe (or another payment provider we designate) on a recurring basis according to your selected plan. By subscribing, you authorise us and our payment processor to charge your payment method. We do not store full payment card numbers on our servers.

8.3 Taxes

Stated prices are in USD unless otherwise indicated. Prices may exclude sales tax or VAT. EU business customers may be asked to provide a valid VAT number for reverse-charge treatment where applicable.

9. Plans, renewals, cancellation, and refunds

9.1. Subscriptions renew automatically each billing period unless you cancel before renewal.

9.2. You may cancel at any time through the billing section of the Platform or, for Shopify, through Shopify’s app subscription controls. After cancellation, you may use paid features until the end of the current billing period.

9.3. Fees are generally prepaid for the billing period. Unused usage credits, referral quotas, profile views, searches, or similar allowances do not roll over to the next period unless expressly stated in your plan.

9.4. We do not offer refunds or partial refunds for unused time in a billing period, including if you did not use the Platform, except where required by law or at our sole discretion (for example exceptional circumstances on annual plans). It is your responsibility to cancel before renewal if you do not wish to be charged. Contact [email protected] to enquire about discretionary refunds; approval is not guaranteed.

9.5. If your account is terminated for breach of these Terms, you are not entitled to a refund.

The following sections apply when you enable or use the relevant Product. If a Product is not enabled on your account, its module-specific terms do not apply except where they describe general Platform behaviour you already use (for example fraud prevention on referrals).

10. Customer Referrals (Part III.A)

The Customer Referrals module helps you run referral programmes where existing customers refer friends and earn rewards. This module is available on Shopify and WooCommerce (where supported).

10.1 Your programme rules

You configure reward amounts, eligibility, and approval rules. You are solely responsible for honouring rewards you promise to participants, subject to your published programme terms on your Ambassador Center or store.

10.2 Fraud prevention and automation

We provide automated checks (for example duplicate referral detection, self-referral prevention, and related signals). Final decisions on whether a referral qualifies remain yours unless we suspend processing for abuse or legal risk.

10.3 Acceptable use — referrals

You agree not to:

• Operate referral programmes that incentivise spam, fake accounts, or misleading claims
• Manipulate tracking (for example cookie stuffing, forced clicks, or self-referral schemes)
• Use referral rewards to circumvent platform policies or applicable law
• Collect personal data from referred visitors beyond what your privacy notice discloses

10.4 Checkout and storefront integrations

Referral offers may appear on thank-you pages, join pages, or other touchpoints you enable. You are responsible for ensuring those touchpoints comply with your store’s policies and applicable marketing rules.

11. Affiliates (Part III.B)

The Affiliates module (where available) helps you manage affiliate partners who promote your store through tracked links or codes. Module-specific terms supplement Part I.

11.1 Affiliate relationships

You are responsible for contracts, commission rules, and tax treatment of affiliates. The Platform provides tracking and reporting tools; it does not make you an employer or agent of your affiliates.

11.2 Acceptable use — affiliates

You and your affiliates agree not to:

• Use misleading advertising, undisclosed paid promotion, or prohibited traffic sources
• Bid on your trademarks in paid search unless you expressly permit it
• Generate fake orders, cookie stuffing, or fraudulent conversions
• Violate applicable affiliate marketing and disclosure laws (including FTC, ASA, and EU rules)

12. Influencer Discovery & Campaigns (Part III.C)

The Influencer Discovery & Campaigns module (where available) helps you discover creators, manage outreach, and run seeding or sponsored campaigns. This module may include AI-assisted search, profiling, and analytics.

12.1 Influencer marketing risks

Influencer Marketing involves financial and reputational risk. There is no guarantee that paid or unpaid creator collaborations will be profitable or meet your goals. We are not liable for Loss arising from campaign performance, creator conduct, or market conditions. You may need specialist staff or agencies to improve outcomes.

12.2 Data, statistics, and AI disclaimers

Influencer profiles, metrics, and recommendations may be generated using AI and automated systems that collect data from third-party sources. All IT systems may contain errors; we do not guarantee accuracy, completeness, or timeliness of influencer data, audience statistics, or contact details.

Third-party platforms may restrict or block data collection in the future. Content may change or disappear without notice. You must independently verify information material to your decisions. We are not liable for Loss based on data or suggestions shown in the Platform.

Compliance with law or platform terms may prevent us from displaying or exporting certain data.

12.3 Acceptable use — influencer discovery and outreach

You agree not to:

• Harass creators or send unsolicited bulk messages that violate anti-spam law
• Scrape, export, or resell influencer contact data for unrelated purposes
• Misrepresent your brand, offer, or relationship with creators
• Use the database to build competing products or redistribute our datasets
• Target creators or audiences in ways that violate sanctions, child-protection, or platform rules

12.4 Creator and campaign content

You are responsible for campaign briefs, disclosures, and compliance with advertising standards. We do not review every piece of creator content before publication unless we offer a specific managed service under separate terms.

13. Uptime and backups

We use commercially reasonable efforts to keep the Platform available and routinely back up critical systems. We do not guarantee uninterrupted access or complete recovery of data in every failure scenario. You should maintain your own backups of business-critical information where appropriate.

14. Intellectual property

14.1. We and our licensors own all IP Rights in the Platform, documentation, and branding.

14.2. You receive no ownership rights in the Platform through your subscription. You may not use our trademarks or logos except as permitted in writing.

14.3. You retain ownership of your brand assets and content you upload. You grant us a limited licence to host, display, and process them as needed to provide the Platform.

14.4. Feedback you provide may be used by us without obligation to you.

15. Logo and customer list usage

When you sign up for the Platform, you grant AmbassadorFlow a non-exclusive licence to display your name and logo on our website and marketing materials as a customer reference (for example in a “Used by” section).

To opt out, email [email protected] and we will remove your logo and brand name from new marketing materials within a reasonable time.

16. Third-party links and services

The Platform may link to or integrate with third-party websites and services. We do not control and are not responsible for third-party content, policies, or availability. Your use of third parties is at your own risk and subject to their terms.

17. Disclaimer of warranties

To the fullest extent permitted by law, the Platform and all information, data, and content provided through it are offered “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, accuracy, or non-infringement.

We disclaim liability for negative consequences arising from your use of the Platform. No oral or written advice from us creates a warranty not expressly stated in these Terms.

18. Limitation of liability

To the fullest extent permitted by law, AmbassadorFlow and its directors, employees, affiliates, officers, agents, and partners shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill.

Our total aggregate liability arising out of or relating to the Platform or these Terms shall not exceed the fees you paid to us for the Platform in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law (including fraud or wilful misconduct).

19. Indemnity, fraud, and programme configuration

19.1 Your indemnity obligation

You will indemnify and hold harmless AmbassadorFlow from claims, damages, and expenses (including reasonable legal fees) arising from your programmes, your breach of these Terms, your violation of law, or your instructions regarding End Customer Data — except to the extent caused by our breach of the DPA or these Terms.

19.2 Fraud prevention — no guarantee

The Platform includes automated and configurable safeguards to detect and reduce referral, affiliate, and discount abuse (for example self-referral checks, duplicate detection, block lists, and related signals). No system can prevent all fraud or misuse. Determined actors, configuration errors, integration gaps, or events outside our control may still result in abuse that we do not detect or stop in time.

You acknowledge that fraud prevention is a shared responsibility: you must configure programme rules appropriately, monitor your store, and act promptly when you identify suspicious activity. AmbassadorFlow is not liable for Loss caused by fraud, abuse, or manipulation of your programmes by third parties or your own customers, except to the extent directly caused by our wilful misconduct or breach of these Terms.

19.3 Discounts, rewards, and commercial risk

You configure discount amounts, reward types, eligibility rules, stacking behaviour, and related programme settings. Incorrect or unintended configuration can have serious commercial consequences, including customers receiving larger discounts than you intended, cumulative discounts that exceed product margin, or orders placed at zero or near-zero cost.

AmbassadorFlow provides tools to help you define and limit offers, but you are solely responsible for reviewing and approving your programme settings before and during live operation, including testing on a development or staging store where available. You must verify that discounts, referral codes, and rewards behave as you expect in your ecommerce platform and checkout flow.

To the fullest extent permitted by law, AmbassadorFlow is not liable for Loss arising from misconfigured rewards, excessive discounts, free or heavily discounted orders, chargebacks, inventory loss, or reputational harm resulting from programme settings you chose or failed to correct — including where our tools did not prevent the outcome. You may not bring claims against AmbassadorFlow for such Loss except where mandatory law provides otherwise or we have breached these Terms or the DPA.

If you believe a configuration issue is caused by a Platform defect, contact [email protected] promptly. We will use reasonable efforts to investigate and assist, but this does not expand our liability beyond Part IV of these Terms.

20. Governing law and disputes

20.1. These Terms are governed by the laws of Malta.

20.2. Disputes shall be subject to the exclusive jurisdiction of the courts of Malta, in the English language, unless mandatory consumer protection law in your country requires otherwise.

20.3. If any provision is held unenforceable, the remainder of the Agreement remains in effect.

21. Force majeure

Neither party is liable for failure or delay due to events outside reasonable control, including telecommunications failures, hosting outages, cyberattacks, power failures, industrial disputes, changes in law, natural disasters, or war.

22. Contact

Questions about these Terms: [email protected]
GrowSocial LTD, Level 5, Carolina Court, Giuseppe Cali Street, Ta’Xbiex XBX 1425, Malta